Most PS4 users will agree that their PS4 stopped working at some point. When booting your PS4, the LED light on the side of your console should momentarily pulse blue before changing to white. But if your console has a problem, the blue light will pulse continuously without turning white. This is usually followed by your PS4 inexplicably turning off. This indicates a faulty video output, where the console fails to send a signal to your TV.
Following several complaints, Sony issued a PlayStation troubleshooting guide for this complication and offered an option to get your console replaced if none of the fixes worked. Turn off your console and detach all the cables. Check your AC power plugs, sockets, as well as the main power supply to ensure everything is okay. Connect everything properly. Then, hold down the same button again until you see a white system light. Try rebooting your PS4 and see if the problem is fixed.
The PSN usually goes down due to ongoing service maintenance. Outdated router firmware often causes connection issues. Next, set 8. Ideally, your console will cycle through its tests and re-connect. Switch off your PS4 and disconnect the power cables. Do the same for your router and modem and wait for about twenty minutes. Plug in your router and modem to the power source and boot them.
This should reset both your home network and console, as well as restore your connection. The problem is probably faulty firmware, a network issue, or overheating.
Also, avoid hard resetting your console because this can make it crash. This problem manifests in a similar manner to that of a blinking blue indicator light, but the causes vary. For help with port opening and router settings, please contact your ISP Internet service provider. Update PS4 system software. Manage PS4 console storage space. Safe Mode on PS4 consoles. Check transaction history. Activate primary PS4 console.
Restore licences for your account. Restore licenses. If you are having trouble finding DLC or add-on content, please visit the guides below.
Add-on content support. Season Pass support. Need to contact us? Please provide the following information: Any error codes or messages. A detailed description of what happens and steps to replicate the issue.
A timestamp date and time of an attempt to access the content. A screenshot or video of the issue if possible. Was this article helpful? What went wrong? I found the article confusing. The article is out of date. Thank you! Need help? Contact our support specialists. Contact PlayStation Support.
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